FAQs

If I want to join the Richmond Team what do I need to do?

There are a 3 main ways you can apply.

  • By clicking on the ‘Register Today’ button found on our webpages. You will then be asked step by step to fill in some of your details and your inquiry will be sent to one of our experienced registration advisers who will then contact you by phone to discuss the next steps of your application.
  • You can call our Recruitment Team on 01554 756148 and one of our helpful registration adviser’s will provide you details of how to register
  • You can come into our office in person and to pick up an application pack. Our address can be found on our contacts page

What kind of work do you have?

With over 19 years of working with Health Boards throughout Wales we have become one of the leading suppliers of Specialist and General Nurses and Healthcare Assistants. We have work in the following areas

ITU, A & E, CCU, MAU, Mental Health, Theatre and General Nurses (all specialities), Healthcare Assistants, Nursing Homes

What if I don’t have any healthcare experience?

To Join Richmond Nursing you must have the following

Nurses/ODPs

  • Be a qualified RGN/RMN/ODP with at least 12 month’s recent experience in your chosen field
  • Have a valid NMC/HCPC pin number
  • Be committed and dedicated to the role with high standards
  • Have excellent communication and interpersonal skills

Healthcare Assistants

  • Have at least 6 month’s recent experience in your chosen healthcare setting (e.g. hospital, nursing home)
  • Be committed and dedicated to the role with high standards
  • Have excellent communication and interpersonal skills

If you do not hold this relevant experience your application will not be considered.

How much will I get paid?

Richmond Nursing Agency sets the pace in the temporary nursing sector in Wales, and our pay rates are built on the reputation of we pay what we say. Details of our pay rates can be obtained during your registration process.

Are there any costs incurred to join Richmond Nursing?

No, joining Richmond Nursing is FREE;

  • Registration:
    • Free DBS Check
    • Free Mandatory Online Training Modules
    • Free high quality, embroidered Richmond Nursing Agency uniform
    • Subsidised Basic Life Support & Manual Handling Courses
    • Matched Agency Contribution paid straight into your pension
    • Slick, personal, managed registration experience – we do the work for you
  • Dedicated team and individual contact provided ensuring quick, professional and personal service.
  • Ongoing CPD
  • Revalidation guidance and assistance.
  • Become a stakeholder in our team and take part in one of our many upcoming Richmond Events – or become a recognised ‘Richmond Ambassador’
  • Ability to place you EXACTLY where you want to be – and where you should be
  • We understand EXACTLY what you do – and support you through the challenges that professional nursing can sometimes present us with
  • For over 20 years, Richmond has harnessed the ability and the knowledge to ensure that you feel part of our company – not just ‘A.N. Other’ nurse

Where will my interview be?

Your interview will be held within our local office network (Llanelli, Cardiff, Bristol or Ellesmere Port). Occasionally we will hold Recruitment Days which will be off site within local hotels of Job Centres. If we arrange an interview for you we will send you a map and directions for your convenience.

What happens if I cannot make my Interview date or time?

If you need to cancel your interview or reschedule then you can do this by calling our Recruitment Team on 01554 756148. We will make the necessary arrangements and send you confirmation of a rescheduled appointment.

How long will my Interview take?

Interviews can take up to an hour (1), this is because we want to use this time to find out as much as we can about your previous experiences and your preferences for the future. We will also go through any required documents and your mandatory training together with any training requirements for the future. This is also an excellent chance to meet the team you could potentially be working with.

What do I need to bring with me to an interview?

Prior to the interview you will be sent details of the documents you need to bring with you, these will include our handbook declaration, training certificates and other supporting documents (Hep B etc). We will need to see your eligibility to work within the UK (British Passport, Foreign Passport and accompanying Visa, British Birth certificate, or British adoption certificate). You will also need to provide 1 additional form of personal ID (driving licence, marriage certificate, birth certificate) along with proof of National Insurance number, and 2 proofs of address that are dated within the last 3 months. If you are having problems in obtaining any of the above then please call our Registration Team to discuss your options

What happens after my interview?

Once you have completed your interview and given us all of your supporting documents your file will be passed to one of our Registrations team for final approval and we will then call you to update your availability and offer you your first shifts.

What training will I need to do?

In order to work for Richmond Nursing you are required to complete a number of ‘Mandatory Training Courses’ on an annual basis.

These are made up of two types of courses

  • Physical Courses (i.e. you must attend in person)
  • Online Courses

If you have completed this training elsewhere and have certificates that are dated within 12 months then please provide these during the registration process.

Physical Courses

These courses cover the following 2 topic areas

  • Manual Handling
  • Basic Life Support

Each course is run over a morning or afternoon session (08.45 – 12.00 or 12.30 – 15.45)

Online Courses

  • Fire Safety
  • Infection Control
  • Safeguarding of Vulnerable Adults Level 2 (POVA/SOVA)
  • Health & Safety & Risk Incident Reporting
  • Lone Worker
  • Handling of Violence & Aggression
  • Complaint Training & Conflict Resolution
  • Information Governance
  • COSHH
  • RIDDOR
  • Dignity & Respect Training
  • Information Governance, Data Protection, Handling Patient Information, Record Keeping and Caldicott Protocols
  • Dementia Care Training

All our courses are CPD accredited so can count towards your revalidation.

What if I don’t have internet access at home? How will I do my E-learning?

If you cannot get access to the internet at home then you can speak to our Recruitment Team who will invite you to come down to the branch and use one of our terminals to complete your online training.

I have convictions; will this stop me from working?

If your DBS check were likely to highlight any convictions or cautions, we would ask that you declare this information at interview. We would then ask you to complete a short statement of the account so that we can use this on receipt of your DBS. A decision will then be made as to whether we can offer you work.

How long does the recruitment process normally take?

It’s difficult to give an exact time but generally it takes about 2 weeks. The main delays are based around obtaining your references and for the DBS to run the necessary checks. We operate a very efficient system that ensures we are obtaining references and processing your employment and DBS application very shortly after interview.

Are your shifts flexible, I have family commitments?

Richmond Nursing aims to be able to accommodate your employment needs. You will have to make us aware of your needs during your face-to-face interview.

I already have a permanent role can I still work for Richmond Nursing?

Yes we have different shifts that you can fit in around your substantive post. We can advise you if you have any concerns and work with you to find shifts that suit your working pattern.

Where can I work?

We supply both to the NHS and the private sector throughout Wales, so you can work locations and shifts that best suit you. We are not able to place you in the same Health Board where you have a substantive post, we will however place you in a location that you are happy to travel to.

How do I contact you for shifts?

You can contact any of the Richmond Team by calling us on 01554 756148, the office operates 24/7, 365 days a year.

How do I update my availability?

You can update your availability by calling the office directly on 01554 756148, or via our nurse portal or by emailing info@richmondnursing.co.uk

Will I need to wear a uniform?

Richmond Nursing prides itself on its professionalism so you will be required to wear a uniform  on all shifts attended. We provide 1 uniform free of charge, and additional tunics can be purchased at a subsidised rate. We hold stock in our office or alternatively uniforms can be purchased from J&S Products by calling 01792 206658

Where do I get timesheets from?

Our payroll department can post these directly out to you or in an emergency a timesheet can be downloaded directly through the downloads section via your nurse portal login.

I’m not happy with something that happened on my shift – what do I do?

Richmond Nursing has a comprehensive complaints and concerns procedure. If you are not happy with something that happened on your shift please ring our office immediately (we are open 24/7 365 days a year) and we will be able to guide you through the procedure.